Document-grounded answers
Knowledge Engine
Turn approved files into a searchable source layer for agents. Upload guides, rate cards, SOPs, customer packs, and process docs, then let teams ask questions with citations and retrieval metadata.
How it works
1
Upload source documents to an organization-scoped workspace.
2
AgentAssist extracts text, chunks content, indexes vectors, and tracks readiness.
3
Agents select all documents or a specific source set before asking questions.
4
Answers include grouped source references for review before sharing.
Workflow examples
Summarize a 70-page product guide into a manager-ready brief.
Find the exact section that explains pricing, eligibility, escalation, or limits.
Filter responses to one selected customer pack during a live support case.
Capabilities
PDF, DOCX, and TXT ingestion
Vector retrieval with readiness checks
Page/OCR fallback support
Document tags, status, and chunk counts
Source packs with page references
Organization-scoped storage controls
Trust and review controls
Files stay scoped to the active organization.
Failed ingestion and retry states are visible to admins.
AI answers are review aids, not final business decisions.